Cancellation Policy:

All cancellations must be made in e-mail format only.​

• Any cancellation at 45 Days prior to arrival date – No charge

• Any cancellation between 45 Days – 30 Days prior to arrival date: 25% of tour fare charge

• Any cancellation between 30 Days – 15 Days prior to arrival date: 50% of tour fare charge

• Any cancellation between 15 Days – 10 Days prior to arrival date: 75% of tour fare charge

• Any cancellation less than 10 Days: 100% of tour fare charge.

 
Refunds (if applicable)

• If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

• Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at mail@smttravelz.com.

• Sale Services (if applicable)

• Only regular priced Services may be refunded, unfortunately sale Services cannot be refunded.

• Exchanges (if applicable)

• We only replace Services if they are defective or damaged.  If you need to exchange it for the same item, send us an email at mail@smttravelz.com and send your request to: SMT Travelz